Privacy Policy

1. Overview

We collect personal information to provide our luxury eco-travel services, personalize your journey experience, and communicate with you. We do not sell your personal data. We share it only with service partners necessary to fulfill your journey, and only with your consent where required.

2. Information We Collect

2.1 Information You Provide:

• Name, email address, phone number
• Passport details (for booking processing)
• Payment information (processed securely via PCI-compliant providers)
• Travel preferences, dietary requirements, accessibility needs
• Journey inquiry details and correspondence

2.2 Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Referral source and search queries
• Cookie data (see Section 5)

3. How We Use Information

We use your personal information to:

• Process and manage your journey bookings
• Communicate with you about your inquiry or reservation
• Provide personalized journey recommendations
• Send important travel documents and pre-departure information
• Improve our website, services, and destination curation
• Comply with legal obligations and prevent fraud
• Send marketing communications (only with your explicit consent)

4. Information Sharing

We share your information only with:

• Travel Partners: Eco-resorts, expedition operators, and guides necessary to fulfill your journey
• Payment Processors: Secure, PCI-compliant payment services
• Legal Authorities: Where required by law

We do not sell, rent, or trade your personal information to marketers or data brokers under any circumstances.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies used include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Only set with your explicit consent

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. While no method of transmission over the internet is 100% secure, we are committed to protecting your data to the highest practical standard.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdrawal of Consent: Withdraw marketing consent at any time

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. Booking records are typically retained for 7 years for financial and compliance purposes. Marketing preferences are retained until you withdraw consent.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Contact Us